Refund policy

Return Policy: You are eligible to request either a refund or an exchange if you return items within 14 days of receiving them. If returned by mail, buyers shall send Tong's a tracking number of their returned item. Upon receipt of the returned items at our California warehouse, refunds will be processed within 7 business days, provided the items are unused and in their original condition. All shipping costs are NOT eligible for a refund. If your items are already in transit, you will need to return them to our CA warehouse at your own expense to be eligible for a refund. Please note that shipping costs are non-refundable. For all returns or exchanges, you may choose to receive a pre-paid shipping label; however, the cost of return shipping will be deducted from your refund amount or added to your exchange total. No returns on custom made items.